Refund policy
Returns
Our policy lasts 30 days after delivery. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All returns must be requested by sending us an email to info@vitoslifestyle.com prior to sending anything. A return sent back without any request will not be processed. A shipping label will be send to you after request. You will be responsible for return shipping if the return was not due to our error.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or has missing parts for reasons not due to our error will not be eligible.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the decision of your refund. For refunds not due to our error, the shipping cost will be deducted from your refund amount.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done so and still have not received your refund yet, please contact us at info@vitoslifestyle.com with your order ID.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at info@vitoslifestyle.com and send your item to:
Vitos Lifestyle LLC
2720 PELLISSIER PL
City of Industry, CA 90601 US
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
To return your product, you should mail your product to:
Vitos Lifestyle LLC
2720 PELLISSIER PL
City of Industry, CA 90601 US
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
